ADORN SET (Anti Tarnish- Rose Gold)

To keep your jewelry looking its best, always handle it with care and avoid exposure to water, perfumes, lotions, or chemicals, as they can tarnish and dull the finish. Store it in a clean, dry place, preferably in a soft pouch or separate compartment to prevent scratches or tangling. Remove your jewelry before exercising, cleaning, or engaging in any activity that might cause friction or impact. Make it a habit to wear your jewelry last when getting ready and take it off first at the end of the day to minimize exposure to makeup, perfumes, and accidental damage. With proper care, your jewelry will stay stunning and timeless for years.

We offer a hassle-free 1-day replacement policy! You have 1 day after receiving your item to request a replacement. Simply Whatsapp us +91 6291630768, and we’ll ship your replacement promptly.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

• NO RETURNS WILL BE ACCEPTED FOR QUALITY OR PERSONAL PREFERENCES. We check the quality of the product thrice before sending it through.
• REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION.
• UNBOXING VIDEO IS A MUST TO INITIATE A RETURN.

Our 1-day replacement policy applies exclusively to the following scenarios:

Wrong Item Received: Must be supported with an unboxing video for verification.

Defective or Damaged Item: Must be verified through an unboxing video.

The following scenarios are NOT covered under our 1-day replacement policy:

Items that have been damaged or washed by the customer.

Items not returned in their original packaging, including the box and inserts.

Items that are no longer in their original condition.

To qualify for a replacement, the item must be in its original condition as received—unworn, unused, with all inserts, and in its original packaging.

Our team will review the unboxing video and photos provided by the customer to decide if a replacement or return is justified. The team's decision will be final.

Requests made after the 1-day replacement policy period has expired will not be accommodated by Moonjhum.

Refund Policy

We offer refunds only in cases where the product is damaged. To be eligible for a refund:

You must provide a clear unboxing video showing the damage.

The unboxing video must be shared with us within 1 day of receiving the product.

Refunds will be processed exclusively through the customer's net banking or UPI account.

Refund requests that do not meet these conditions will not be accepted. We appreciate your cooperation.

We provide free delivery on this order, covering the shipping cost ourselves. However, we incur a significant loss if the delivery fails and the product is returned to us.

To ensure a smooth delivery process, please provide a complete address and be available to accept the order when the courier arrives.

For Cash on Delivery (COD) orders:

Order verification takes 1-2 days.Processing requires an additional day.Delivery takes a few more days.Altogether, you can expect your product to reach you within 1 week.

If you need any assistance, feel free to contact us! Whatsapp us on +91 6291630768. We’re here to help and will do our best to answer all your questions within a day.